great emails in customer service history

7 Nov 2002

Another in my occasional series of great emails sent to our customer service address at work:

From: [Name Redacted]
Sent: Thursday, November 07, 2002 2:18 PM
To: customerservice@example.com
Subject: why won't you respond to my help request?

i signed up for [service] three days ago and have received NO (0) [service] yet.

worse, i emailed you a help request, and you didn't even bother to respond.

a) please answer my questions

b) what the hell is your problem?

please respond to this message IMMEDIATELY

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Problems occur when there are problems from Bryce's Weblog Experiments on November 12, 2002 2:59 PM

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I'm Anil Dash, and I've been blogging here since 1999, writing about how culture is made. You can contact me at anil@dashes.com or +1 646 541 5843. About my work »

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great emails in customer service history

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