Entries tagged “government”

I've been putting a lot of speculative ideas out lately; It's nice to see some healthy (and respectful) criticism from people who are skeptical about what I'm saying.

Gautham Nagesh followed up on my earlier post and fairly criticized the recent government websites I praised as being too tentative and unproven to merit the praise I'd given them. Interestingly, I had a throwaway half-sentence saying "I think Gautham and I just disagree about government's role in general", and Gautham interpreted this as a bit of an attack on his journalistic integrity, by implying that he wasn't being impartial about the story. That certainly wasn't my intention, but more importantly I think I just forgot (being a blogger myself) that Serious Journalists still care a whole lot about that idea. For what it's worth, I think it's great when journalists have a clearly disclosed partiality about a story.

Similarly, Mitch Wagner talked about my post a bit on InformationWeek's Government Blog, saying I'm "being excessively optimistic, because the Obama White House's record on transparency is decidedly mixed at best, as noted by the Washington Post in a May editorial." A fair criticism, though I think I was highlighting these recent efforts by the government as signals of intent to use the web well, rather than declaring Mission Accomplished. Hence, most interesting startup of 2009, not most successful. I went into this a bit further in this interview I did with Maggie Shiels for the BBC's tech blog:

"I am not a Polyanna about this, " Mr Dash told me.

"I don't think necessarily everything that comes out of this will be immediately great. It will take people some time to understand the potential there is for something great to happen.

On a less critical note, I did like that Inc's take on my post mentioned the success that private companies have had with similar API and data efforts; That was an analogy I should have made more explicitly and prominently in my own post.

Phew! Seems like there are a ton of people talking about the topics we've all been discussing here lately. Here's some highlights:

Startup.gov

After I posited that the U.S. executive branch is the most interesting startup of 2009, there have been some amazing responses. Craig Newmark (you love his list!) very kindly gave a nod towards my post, adding "In some results, it's run like a really good Silicon Valley startup", and spreading the word on The Huffington Post as well. Mike Masnick at Techdirt chiimed in as well:

For plenty of reasons that you can guess, I'm pretty jaded by people in government, and it's rare to come across people who seem to be doing things for anything other than "political" purposes. But I have to admit that the amazing thing that came through in both [Federal CTO Aneesh] Chopra's talks was that they were both entirely about actually getting stuff done, with a focus on openness and data sharing. Chopra talked, repeatedly, about figuring out what could be done both short- and long-term, and never once struck me as someone looking to hoard power or focus on a partisan or political reason for doing things. It was never about positioning things to figure out how to increase his budget. In fact, many of the ideas he was discussing was looking at ways to just get stuff done now without any need for extra budget. Needless to say, this is not the sort of thing you hear regularly from folks involved in the government.

Towards the end of my essay, I'd pointed out one particular challenge that faces this new startup-minded government effort: "Acquiring and retaining talent is hard, especially in a city that doesn't have as deep a well of people with tech startup experience." Amazingly, the latest perfect example of the type of talent that are heading to D.C. these days just popped up, with Christopher Soghoian's announcement that he is joining the FTC. I only know Christopher's work by reputation at Harvard's Berkman Center, but I think the fact that the government is looking for talented people in academia (a talent pool that typical tech startups often overlook) is a great sign.

Of course, there are skeptics. Gautham Nagesh covers the government for Nextgov and Atlantic Media, and he thinks I'm believing the hype". Of course, I think Gautham and I just disagree about government's role in general, and that I'll take small signs of progress as successes, even if there is a lot of work left to do yet.

In fact, I'll be talking about this a bit later today on Federal News Radio's Daily Debrief show. If you're in D.C., tune in to 1500 AM at 4:05 EDT and one idea I'll be discussing is how the recent web achievements by the executive branch are a lot like Microsoft's recent success with Bing; It doesn't mean that the whole giant organization is on the right track, it just means that it's still possible for these behemoths to do the right thing.

The potential is also hinted at in Brady Forrest's post about EveryBlock's acquisition over on O'Reilly Radar. I'm ecstatic to see Adrian and his team at EveryBlock get even more resources for their work, but just as pleased to see the government's work being discussed as a peer to even the most cutting-edge startups in the private sector.

Google's Wave Moment

After my recent posts about The Wave Way and Google's Microsoft Moment, I was very graciously invited to join Leo Laporte, Gina Trapani and Jeff Jarvis on their awesome podcast about Google and cloud computing, This Week in Google. If you have an hour or so to spare for listening to a podcast, I am very proud of how it came out, and especially that I got to participate with such pros on a show like this. TWiG is available on iTunes and Boxee and all of those usual services as well.

The idea that Google is facing a reckoning as it grows in size and influence seems to have caught on, and comparing the company to Microsoft has gone from seeming a bit radical at the time I posted to becoming much more popular when Wired covered the idea to finally having become something approaching conventional wisdom in just a few weeks. Take, for example, New Google is the old Microsoft, by Galen Ward, which lists the ways that Google ties its nascent (or even unsuccessful) efforts to the results of its dominant search engine.

Apple Blinks on Secrecy?

Less than three weeks ago, I was arguing that Apple's culture of secrecy can't scale. Fortunately, we may never know if I'm right. Astoundingly, Apple has opened up to some degree, most notably via VP Phil Schiller reaching out personally to bloggers John Gruber and Steven Frank. Of course, that's not a complete course change for Apple, but it is still significantly more human, personal and open than any recent communications they've made about their efforts.

Meanwhile, the idea that Apple's traditional secrecy is untenable has gotten an even larger audience with The Times' lengthy look at Steve Jobs and Apple:

[A]long with computers, iPhones and iPods, secrecy is one of Apple’s signature products. A cult of corporate omerta — the mafia code of silence — is ruthlessly enforced, with employees sacked for leaks and careless talk. Executives feed deliberate misinformation into one part of the company so that any leak can be traced back to its source. Workers on sensitive projects have to pass through many layers of security. Once at their desks or benches, they are monitored by cameras and they must cover up devices with black cloaks and turn on red warning lights when they are uncovered. “The secrecy is beyond fastidious and is in fact insultingly petty and political,” says one employee on the anonymous corporate reporting site Glassdoor.com, “and often is an impediment to actually getting one’s work done.”

But employees are one thing; shareholders are another. Should Jobs (who, as far as the world is concerned, is Apple) have been allowed to conceal the seriousness of his illness? Warren Buffett, the greatest investor alive, doesn’t think so. “Whether [Steve Jobs] is facing serious surgery or not is a material fact.”

Some say another sign that Apple omerta has gone too far was the death of Sun Danyong, a 25-year-old employee of Foxconn, a Chinese manufacturer of Apple machines. He was given 16 prototypes of new iPhones. One disappeared. Facts beyond that get hazy, but it is clear that Sun committed suicide by jumping from a 12th-storey apartment. Internet babble says he killed himself because of the vanished prototype and, therefore, because of Apple’s obsessive secrecy.

Pushing the Right Buttons

Finally, the idea of the Pushbutton Web seems to be gaining steam. I am delighted to point out Om Malik's The Evolution of Blogging, which Om uses as an example of a longer-form blog post he's enjoyed recently, but which I also hope will be a catalyst for the evolution of blogging that he's calling for in the post overall.

That point is taken even further with Farhad Manjoo's ruminations in Slate, which reference my Pushbutton post:

[A]s technologies like PubSubHubbub proliferate around the Web, with companies like Google, Facebook, and others embracing them, real-time Web updates will become the norm. It won't be hard to build competitors to Twitter—systems that do as much as it does but whose decentralized design ensures that they're not a single point of failure. Winer envisions these systems coming up alongside Twitter—when you post a status update, it could get sent to both Twitter and whatever decentralized, next-gen Twitter gets created. If these new systems take off, Twitter would be just one of many status-updating hubs—and if it went down, there'd be other servers to take its place.

Seeing so many great conversations pop up recently around the topics I've been obsessing over has been very inspiring; Right after I made offhand mention of one of my Big Think interviews being about the Philology of LOLcats, my original piece on LOLcat language, Cats Can Has Grammar, was indirectly cited in Time's profile of "I Can Has Cheeseburger", through a reference to "kitty pidgin". It might seem like a minor mention, but the idea that a random dude like me can write a post that results in a phrase showing up in Time or The New York Times is still very exciting to me, after all of these years.

Best of all, there have been a spate of amazing comments on all of these posts lately, both on this site and in some of the responses I've linked to above. I'm having more fun than ever in watching the conversation across the blogosphere.

In the meantime, two to consider:

• Slow Web: "There's a web that well-considered and worth savoring. We'll show you where."
• Every Friday, Rain or Shine: "When you see an interesting idea expressed in 140 chars that you think could use elaboration, ask them to do a longer-form post to explain. Especially on Fridays."

I love seeing people start new companies, especially in the tech world. But I've probably gotten a little bit jaded about new startups, especially when the story seems to be more about who's funding the effort than about the product itself. To me the distinction that makes a startup interesting is not just whether their own product or service is cool, but whether it's broad and ambitious enough that others can build interesting things on top of it.

So, after taking a pretty careful look at the tech scene (and of course with a number of my recent posts being focused on Facebook, Google, Apple and other giants of the tech industry), I think the most promising new startup of 2009 is one of the least likely: The executive branch of the federal government of the United States.

Now, .gov websites have historically been backwaters at best, a bunch of awkwardly-designed, poorly defined sites that only met the bare requirements of a web presence. But of course the current administration is comprised in great part of digital natives, and it's remarkable how quickly they've remade the .gov world into not just a number of compelling websites, but into a broad set of platforms that are going to inspire as much technological innovation as Twitter, Facebook or the iPhone did when they unveiled their technology platforms.

Need proof? Well, let's take a look at some of the most compelling new sites that have launched in just the few short months since President Obama took office:

• Data.gov, providing open access to feeds of valuable facts and figures generated by the executive branch.
• USAspending.gov, allowing any of us to drill down into the details of spending from various federal agencies.
• Recovery.gov, perhaps one of the best-known of the new sites, offering up details of how resources from the Recovery Act are being allocated.
• And of course, there's WhiteHouse.gov. You know about that one.

What's remarkable about these sites is not merely that they exist; There had been some efforts to provide this kind of information in the past. Rather, what stands out is that they exhibit a lot of the traits of some of the best tech startups in Silicon Valley or New York City. Each site has remarkably consistent branding elements, leading to a predictable and trustworthy sense of place when you visit the sites. There is clear attention to design, both from the cosmetic elements of these pages, and from the thoughtfulness of the information architecture on each site. (The clear, focused promotional areas on each homepage feel just like the "Sign up now!" links on the site of most Web 2.0 companies.) And increasingly, these services are being accompanied by new APIs and data sources that can be used by others to build interesting applications.

That last point is perhaps most significant. We've seen the remarkable innovation that sprung up years ago around the API for services like Flickr, and that continues full-force today around apps like Twitter. But who could have predicted just a year or two ago that we might have something like Apps for America, the effort being led by the Sunlight Foundation, Google, O'Reilly Media and TechWeb to reward applications built around datasets provided by Data.gov. The tools that have already been built are fascinating. And, frankly, they're a lot more compelling than most of the sample apps that a typical startup can wring out of its community with a developer contest.

More importantly, there's a different attitude about the web and leveraging online communities to help make our government work more effectively. I learned a bit about this first hand when I saw U.S. CIO Vivek Kundra speak at Wired's "Disruptive By Design" conference a few weeks ago:

One of the highlights of that clip happens at just 1:45 into the video, where Kundra outlines a vision where the default setting for information created by the government should be public, not secret. This is the same kind of "default openness" that turned ordinary collecting behaviors on sites like Flickr and Delicious into the foundation for remarkable communities that display phenomenally valuable emergent behaviors. We're seeing this right now, with an organization like Twitter looking to build the feature of retweeting into their own platform, after it having been pioneered by their community.

And it's just as essential to note the way in which these changes have happened. Something like the USA Spending dashboard would have taken half a year or more to deploy in any large-sized corporation; Our government got it done in just a few months. How did they do it? Well, the team in the CIO's office was working nights and weekends, borrowing time and resources as they were able in order to get something useful shipping as quickly as possible. In short, they were working startup hours, with a startup's level of intensity, because they knew they were making something cool and useful.

So What's Next?

While it's exciting to see the remarkable embrace of new technologies that's coming from inside the beltway, there are still some serious challenges that face the new startup-minded tech community within our government. In many ways, they echo the classic challenges that all startups face, but with a unique twist:

• Defining a startup's culture is extraordinarily difficult, since there have to be clear values that are expressed in the way people act both in public and behind the scenes. In the case of the executive branch, this is doubly hard because it's redefining a culture which has been well-established for decades. Bringing organizational change and new technologies to an established way of working requires partners and suppliers to change the way they do business, as well.
• Acquiring and retaining talent is hard, especially in a city that doesn't have as deep a well of people with tech startup experience. And of course, nobody works in government for the salaries. Fortunately, all of us who are citizens already have equity in this startup.
• Marketing has never been the strong suit of those doing the most interesting work in the government sphere. Even some of the smarter folks I know in the tech world had never even heard of the sites I mentioned above, or had never bothered to check them out in much detail. It's going to take concerted effort to get the word out beyond the usual circle of those who were already interested in technology and government.

Of course, these efforts just represent a small start towards the incredible amount of work that remains to be done in making an entity like the U.S. government as responsive and interactive as today's web demands. There will be mistakes, and worse, there will be those who try to politicize this good work, even though our government making smarter use of the web benefits us all whether you agree or disagree with the policies of the present administration.

But I am hopeful, because I've seen a couple of cool applications come out, and more importantly I've seen every indication that, after literally decades of ignoring and neglecting the technology industry that defines so much of our culture, those in political power are eager to embrace those with technological ability. I personally can daydream about Pushbutton-enabling feeds from Data.gov to let us build realtime apps with government data, or deploying blogging tools at the FCC so that we find out about interesting filings from the organization that actually gets the filings. I can imagine all sorts of applications that could be built if we could find "all publicly-available government data on this neighborhood I'm considering moving to".

And while I'm sure that all of these things will get built, as someone who's paying for this stuff with my tax dollars, I am fundamentally most happy about the fact that data generated by my government can be created in a format that fits the way I consume and share information, instead of merely being printed on paper and filed away in a warehouse somewhere. For the way I live, and the way that all of my peers and friends live, the executive branch's new embrace of a startup mentality and the promise of the web means that its work is, for the first time, truly public.

Today Newtalk, a site dedicated to substantive political discussions, hosted a conversation asking "Is it possible to fix government?". In his response to host Philip Howard, NYC mayor Michael Bloomberg reveals that it's his first time responding to a conversation online:

Thanks for the opportunity to participate in this discussion, Philip. This is my first time participating in an online discussion, but I can assure you I am not at home wearing my pajamas. This is a great group, the kind of crowd I'd enjoy having over for dinner. So I'm just going to pretend that we're all sitting around a big table. I always learn something when I break bread with diverse groups of talented people, and I expect this conversation will be no different.

It's a little bit depressing that, more than ten years after blogging's taken off, even some of the most prominent politicians in the country still think bloggers are folks at home in their pajamas. But I will take it as a sign of at least a little progress that Newtalk is a Movable Type Community Solution site, so maybe indirectly my day job helped Mayor Mike make his first steps online.